Raising the bar

Get ready to boost your sales performance and raise the bar on business development with BLM Insights. Join us this October 20th for a sales focused morning workshop filled with game-changing insights, lively participation and effective networking. The workshop is mainly designed for people involved in the customer journey and responsible for business development. This includes, but is not limited to, people working in sales, traditional marketing and online marketing.

The workshop will be delivered and coached by author, international speaker, coach, workshop facilitator and New Results founding director, Nevil Tynemouth; and Luke Todd & Co. founding director, Luke Todd.

Nevil Tynemouth, our keynote speaker, will be sharing insights into the real customer journey, taking us through the steps that are essential for developing the perfect journey for our customers. Truly comprehending the paths customers travel over time and across channels can make selling easy, boost sales and increase loyalty and retention.

Luke Todd, our second speaker, will delve into the world of digital and offer insights on how to align business strategies to the digital world. Today, more than ever, customers and prospects are spending more and more time online. One of the best ways to grow your businessin the fast evolving technological world of today, is thus by implementing a strong digital strategy and maximising the business benefits of data assets and technology-focused initiatives.

By the time both sessions have wrapped up, you’ll be armed with some simple, highly effective sales tools that will make it easy to recognise the right things to do to sell more to your customers.

Insight Registration Coffee and registration
Date: 20 October 2017
Time: 08.45 - 09.15
Venue: The Atrium


Time for a coffee and catch up before the insight starts
Insight opening Introduction
Date: 20 October 2017
Time: 09.20 - 09.30
Venue: The Drawing Room

Introduction by BLM
Main Keynote speaker Nevil Tynemouth
Date: 20 October 2017
Time: 09.30 - 11.00
Venue: The Drawing Room
Speakers: Nevil Tynemouth

Developing your perfect customer journey (and what stops you and customers getting there)

In this seminar, we will share an insight into the real customer journey, where it starts, where it ends and the critical stages your customer goes through.

You will gain an insight into the personal emotional drivers in your customer’s journey and how you can influence this in a positive way. You will understand how to think more like your customer and spot the real opportunities to deliver a great service, boost your sales and increase your customer’s satisfaction.
 
Morning Break Coffee Break
Date: 20 October 2017
Time: 11.00 - 11.30
Venue: The Atrium

Time to have a coffee and network
Keynote Speaker Luke Todd
Date: 20 October 2017
Time: 11.30 - 12.30
Venue: The Drawing Room
Speakers: Luke Todd

Aligning Your Business Strategy to a Digital World
 
The technology era gained traction a few decades ago and the impact of such innovation has changed the way we network with each other and businesses substantially ever since.

Now you can find out more on how the rise in technology has changed the expectations of the people who interact with our businesses. They want fewer interactions with us and when they do, they have greater expectations of the service they should receive.  

Guest Speakers

Nevil Tynemouth
Sales trainer, coach, speaker & author - New Results Ltd

Luke Todd
Operations Director - Social Smile

Sponsor

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